Terms of Service
Last updated: May 2026
1. Acceptance of Terms
By accessing or using Saladoria's website, app, or subscription services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Subscription Plans
Subscription plans (Weekly and Monthly) are subject to availability and admin approval. Saladoria reserves the right to approve, reject, or cancel subscriptions at its discretion.
3. Payments
All payments are processed securely via Razorpay. By completing checkout you authorize the charge shown at that time, including any coupon-adjusted amount. Prices are as displayed on the site at the time of purchase.
4. No Refunds & No Cancellations
All payments made towards Weekly Plan, Monthly Plan, Trial Kit, or any other subscription/order are strictly non-refundable under any circumstances, including but not limited to change of mind, dissatisfaction, late delivery, missed delivery, relocation, medical or personal reasons, or partial usage of the plan. Once a payment is made, it cannot be cancelled, reversed, or refunded, whether in part or in full. Please review your order carefully before paying.
5. Delivery
We endeavour to deliver within the stated time windows for your selected meal (lunch/dinner). Delays due to traffic, weather, or other unforeseen circumstances do not entitle you to a refund or credit. Delivery is made to the address on file at the time of dispatch — please keep your saved address up to date.
6. Skipping Meals
You may skip specific upcoming days of your active plan from your account before the daily cutoff (12:00 AM / midnight for the next day's meal). Skipped meals are credited back to your plan as additional delivery days — they are not refunded as cash. Today's meal cannot be skipped once the cutoff has passed.
7. Returns & Food Quality
Because our products are freshly prepared, perishable food items, they are not eligible for return or exchange once delivered. If you receive a damaged, spoiled, or incorrect item, contact us within 2 hours of delivery with photo evidence — we will review on a case-by-case basis and may offer a replacement or credit towards a future delivery at our sole discretion. This does not constitute a monetary refund.
8. User Conduct
You agree not to misuse our platform, submit false information, or engage in any activity that harms other users or our business. Violations may result in account suspension.
9. Intellectual Property
All content on this platform — including recipes, images, and brand assets — is the intellectual property of Saladoria and may not be reproduced without written permission.
10. Limitation of Liability
Saladoria is not liable for indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the value of the subscription or order in question.
11. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.